Terms and conditions

About Us

PC Paramedics was originally just an idea but with hard work and inspiration finally became a reality in 2005. Established by Mark Wyke, Director and working Computer Engineer PC Paramedics though a young company has proved to deliver and excellent customer service with a personal touch.
We are a company with true values and have built up and excellent rapport with main stream suppliers of personal computer systems.  We are a company with a clear focus on making effective design work with the latest technology for the best business and home results. We have a clear vision of where we are and where we want to be.
Our Mission Statement
"To provide individuals and small to medium sized businesses with a cost effective solution to all their computer maintenance requirements".
Delivering on our Mission
We are genuine people with genuine values and beliefs. These include:-

  • Accountable to delivering quality of work and excellence to each and everyone
  • A total Commitment to under promise and over deliver
  • Passionate about our work with customers and partners
  • Devoted to making designs work with technology
  • Prepared to take on new challenges and delivering on them
  • Integrity and honesty at all times

Quality Statement

Pc Paramedics is committed to ensuring that all customers receive accuracy and reliability. We are an important link for our customers for whom our results can have significant financial implications. We work in an environment where quality of service is vital in order to meet customers' needs, whether that customer is an individual or a company. We are constantly striving to improve our standards in all aspects of our business. To ensure we keep ahead, we will provide a high quality of service at all times, and we will:
  • Exceed our customer's expectations for a quality service.
  • Be proactive and systematic in our approach to improving quality.
  • Carry out our roles in an efficient, cost effective and professional manner.

Our Policy

The following is a copy of our policy statement that is given to everyone who leaves their computer in the care of Pc Paramedics.
Pc Paramedics has constructed, sold and repaired thousands of computers. From simple home computers to Medium Sized Businesses. We have installed and serviced them all.
We know you have a large investment in your computer. We treat every computer in our hands as if it was our own. Each computer is treated with care and respect.

Data security comes first

Most computers have irreplaceable data stored on their hard disk drives. We do everything in our power to insure the integrity of your data.
Data or program loss can happen due to equipment failure or other reasons out of our control.
We always recommend you keep backups of all your valuable data. If you do not know to do this PC Paramedics can advise and supply you with the correct equipment and information.

Confidentiality is a Promise

Your personal and business files are safe with us. We never read, copy or divulged any of our client’s information. With clients like banks, law enforcement, government agencies, doctors, psychiatrists, lawyers and just plain folks, we NEVER pry into their affairs.
And that’s a Promise!

We keep you informed

If during our laboratory analysis, we discover problems that were not apparent at first look, we will contact you before repairs are initiated.
Occasionally, during laboratory analysis, we uncover problems that require more extensive work and/or parts than originally thought.
We will always keep you informed!

Nothing but the best

We use only the highest quality repair parts for all of our service work.
Our repair components are generally of a higher quality than the original parts used when your computer was originally constructed.

You can rest assured

Your computer will be serviced by the most competent and proficient professionals in the industry.
Once you become our client, you can always call us for help on any computer related problem or question.

Privacy Statement

Here at Pc Paramedic, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This policy outlines our personal information handling practices for both online and offline data. If you give us personal information, we will treat it according to this policy. We encourage you to read this privacy policy to ensure you understand Pc Paramedics privacy practices.

1. Collection of your personal information :
When Pc Paramedics collects any personal information on our corporate website, we will express our need for the personal data at the point of collection. Personal information is any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, title, occupation, and other information required to provide a service, deliver a product, or carry out a transaction you have requested. The main reason that we collect this information is when an online engineer booking is requested.

2. Uses of your personal information:
We will only use your personal information in the way we specified when it was collected. We will not subsequently change the way your personal information is used without your consent. This means that your details will not be submitted for any marketing purposes unless you give explicit consent. (Opt-In). Customers may from time to time receive a follow-up email from PC Paramedics purely to request performance feedback concerning the engineer visit that was requested.

3. Accessing and updating your personal information:
We need your help in keeping the personal information you have shared with us accurate and up to date. Please notify us of any changes to your personal information. Please call 0808 1 601 701 or email Customer Services
( ) to advise any changes.

4. Unsubscribing:
Should you no longer wish to have your personal details held on our customer database, please call 0808 1 601 701 or email Customer Services ( ) to request the removal of your information.

5. Non-personal information collection:
This site does not use cookies, web logs, web beacons or any other tracking methods to observe visitor navigation or browsing habits. Pc Paramedics guarantees that no such software or data is downloaded to your machine with or without your knowledge while browsing the pages within this website.

6. Sharing your personal information:
We do not sell or rent your personal information to third-parties for marketing purposes unless you have granted us permission to do so.
We may share your personal information within Pc Paramedics or any of our subsidiaries for purposes of data processing or storage.

We may also share your personal information with authorised third-party agents or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third-party agents with the minimum amount of personal information necessary to complete the requested service or transaction.

We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.

We may collect and possibly share personal information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Pc Paramedics terms of use, or as otherwise required by law.

We will ask you for your opt-in consent to share your personal information with a third party for any other reason.

7. Security of your personal information:

Pc Paramedics is committed to protecting the personal information you share with us. We utilise a combination of security technologies, procedures, and organisational measures to help protect your personal information from unauthorised access, use or disclosure.
When we transfer sensitive personal data (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to protect your personal information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

8. Linked websites:
Our website may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites.


9. Children’s Privacy:

Pc Paramedics does not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information on a child under the age of 16, we will delete that data from our systems. Intel encourages parents and guardians to go online with their children. Here are a few tips to help make a child's online experience safer:

  • Teach children never to give personal information (such as name, address, phone number, school, etc.) unless supervised by a parent or responsible adult.
  • Know the sites your children are visiting and which sites are appropriate.
  • Look for website privacy policies. Know how your child's information is treated.
     

10. Transfer of Personal Information:
We may transfer your personal information to Repaircom for the explicit purposes of processing or storage.

Website Usage Agreement

1. Acceptance of Terms of Use and Amendments.
Each time you use or cause access to this web site, you agree to be bound by these Terms of Use, and as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

2. Our Service.
Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.
3. Your Responsibilities and Registration Obligations.
In order to use this web site, you must register on our site, agree to provide truthful information when requested, and be at least the age of thirteen (13) or older. When registering, you explicitly agree to our Terms of Use and as may be modified by us from time to time and available here.

4. Privacy Policy.

Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

5. Registration and Password.

You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorised or unauthorised by you. You agree to immediately notify us of any unauthorised use or your registration, user account or password.

6. Your Conduct.
You agree that all information or data of any kind, whether text, software, code, music or sound, photographs or graphics, video or other materials ("Content"), publicly or privately provided, shall be the sole responsibility of the person providing the Content or the person whose user account is used. You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortuous, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorised advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.

7. Submission of Content on this Web Site.

By providing any Content to our web site:
(a) you agree to grant to us a worldwide, royalty-free, perpetual, non-exclusive right and license (including any moral rights or other necessary rights) to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and to create derivative works and compilations, in whole or in part. Such license will apply with respect to any form, media, technology known or later developed;
(b) you warrant and represent that you have all legal, moral, and other rights that may be necessary to grant us with the license set forth in this Section 7;
(c) you acknowledge and agree that we shall have the right (but not obligation), in our sole discretion, to refuse to publish or to remove or block access to any Content you provide at any time and for any reason, with or without notice.

8. Third Party Services.

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

9. Indemnification.

You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable attorney's fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your provision of Content, your violation of this Terms of Use or any other violation of the rights of another person or party.

10. Disclaimer of warranties.
Your understand and agree that your use of this web site and any services or content provided (the "service") is made available and provided to you at your own risk. It is provided to you "as is" and we expressly disclaim all warranties of any kind, implied or express, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranty, implied or express, that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable, of any quality, nor that any content is safe in any manner for download. You understand and agree that neither us nor any participant in the service provides professional advice of any kind and that use of such advice or any other information is solely at your own risk and without our liability of any kind.

Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.

11. Limitation of liability.
You expressly understand and agree that we shall not be liable for any direct, indirect, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible loss (even if we have been advised of the possibility of such damages), resulting from or arising out of (i) the use of or the inability to use the service, (ii) the cost to obtain substitute goods and/or services resulting from any transaction entered into on through the service, (iii) unauthorized access to or alteration of your data transmissions, (iv) statements or conduct of any third party on the service, or (v) any other matter relating to the service.
In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.

12. Reservation of Rights.
We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.

13. Notification of Copyright Infringement.

If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following address:
Imprint

14. Applicable Law.
You agree that this Terms of Use and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By registering or using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.

15. Miscellaneous Information.
(i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact; (ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that party's right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.
 
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Pc Paramedics is based in the Manchester / Oldham area, but our engineers cover most of the North West. Please call us if you are unsure whether we cover the area your in. Remember the call is free.
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